You might experience this problem due to server issues, temporary data glitches, or network problems. You can troubleshoot this issue in several different ways. Here’s a list of every confirmed fix that was helpful to Xbox players that were constantly being disconnected from Wi-Fi connections.
Workaround: Connect via ethernet cable
It’s likely that the main cause of your frequent disconnects when using a wireless connection and a low-end router is that you are using a connection with limited bandwidth. Features such as VoIP use many resources, especially if your ISP plan isn’t very generous. Suppose you’re losing connection to Wi-Fi while at a party; this is probably why. Additionally, if several other devices are connected to the same network, this problem is probably amplified even further. If your situation fits this description, we recommend switching to an ethernet connection (rather than Wi-Fi) and connecting to your home network via cable. Note: Connecting via ethernet cable might not be applicable depending on your current setup. In this case, move directly to method 4. Restart your console and ensure it’s connected to a Wi-Fi network after switching to an ethernet connection to see if the problem reappears. Continue to the next potential solution below if the issue is still not fixed.
Prerequisites: Check for a server issue
Checking the Xbox server status to determine if there are any issues right now is the first thing you need to do if Xbox is the only device currently losing the internet connection. This error could appear because the server is experiencing problems or undergoing maintenance. You should start by visiting the official Xbox support website, where you may view the current status of the live servers. You can view a list of every Xbox service once you are on this website. Note: The related icon should be green if the services are operating properly. The servers are experiencing either limited or major outages if the icons are yellow or red. The servers are, therefore, not operating properly. If the icon is not green, you are likely experiencing random disconnects due to the Xbox Live infrastructure crashing. If that’s the case, your only option is to wait until Microsoft this problem because you have no other options. You can also check websites like Downdetector to see whether other users report issues with the Xbox servers. Note: The website has a graph displaying all reports submitted during the previous 24 hours. If you’d like, you may also comment or ask a question. If you discover that other people are having issues simultaneously with you, the only option is to wait until the server issues are fixed. Proceed to the next method below if you are certain that the Xbox servers are operational and that this is not the root of your issue.
Fix 1. Perform a power cycle procedure
If you’ve confirmed that a server issue is not causing the problem, the first thing you should do (if you have already tried restarting) is clear any temporary data preserved between restarts. Clearing this data will also clear any network data causing these random disconnects. To do this, initiate a power cycle procedure. Here’s a quick guide on how to initiate a power cycle procedure on Xbox consoles: If the problem is still not fixed, move to the next method below.
Fix 2. Clear Local Saved Games
Deleting all of the locally saved data that your Xbox console keeps is another solution that might allow your o improve the stability of your Wi-Fi connections. This can be a helpful action because the console’s saved data may have become damaged, which could lead to various issues with network-cached data. You only need to navigate to My Library, select Manage Saves, then remove any saved currently stored on your console. Note: Make sure you upload all your local saves on the cloud saves before moving on to the steps featured below. Here’s how to remove locally saved data from your Xbox console: If the same issue is still occurring, move to the next method below.
Fix 3. Change DNS for IPv6 and IPv4
You should investigate your DNS range if you’ve come this far without a viable fix. More often than not, this problem comes down from the underlying protocol. Most commonly, the Wi-Fi connection is lost because IPv6 packets are transmitted on an IPv4 network which facilitates data packet loss. In this case, you should be able to fix the issue by accessing your console’s network settings and changing the DNS (domain name address) for IPv6 and IPv4 to Google equivalents. Note: This method will work on both Xbox One and Xbox Series S / X. If you don’t know how to change the DNS server for your Xbox console, you should follow these steps: If the issue persists after performing this, move on to the method below.
Fix 4. Delete the Mac Address
Cleaning the active MAC address is another thing you may do if you still get the same frequent disconnections while connected to Wi-Fi on your Xbox console. You can do this by accessing the Network settings screen of your Xbox current-gen or last Xbox console. We recommend deleting the custom MAC address from your console’s network settings to ensure it’s not causing network instability. Here’s a quick guide on how to do this: If the same problem is still present, proceed to the next possible solution below.
Fix 5. Change Wi-Fi Channel
Suppose the space where your Xbox console is connected to your router has several WiFi networks stacked on top of one another. In that case, you’re most likely having this issue because there is some form of conflict or interference between the WiFi network you’re connected to and another Wi-Fi network. Remember that most WiFi routers available today are designed to transmit data utilizing either the 2.4 GHz or 5 GHz frequency bands. However, these bands are split up into separate channels employed for data transmission. The channel you should (ideally) select varies depending on the frequency bands used by your router:
The 1, 6, and 11 Wi-Fi channels are good for using 2.4 GHz because they normally don’t conflict with other networks.You should have no issues cycling through the available channels if you’re on 5 GHz. Theoretically, you can select from any 24 non-overlapping channels without encountering interferences.
Note: The default channel for most router models is the same. Your router will most likely use the same channels as nearby networks if you don’t change your Wi-Fi channel, which will impede or completely hijack your WIFI signal. If you believe that a conflicting WiFi channel is interfering with the Wi-Fi connection of your console, follow the instructions below to change the Wi-FI channel: Move down to the next solution below if the same issue is still present and you still can’t stay connected on the WI-FI network from your Xbox console.
Fix 6. Update router firmware
If none of the above solutions resolved the Wi-Fi stability issues with your Xbox console, see if your router has fresh firmware that can be installed. With older routers that don’t know how to handle the new GRE (generic routing encapsulation) protocol, it’s more likely for the current-gen Xbox console version (Xbox Series S/X) to experience connection instability. The procedure for updating the firmware on your router will vary based on the manufacturer. Most of the time, you may complete this update by going to your router’s IP and downloading the most recent firmware update from the Advanced menu of your router. Note: While some manufacturers only require you to click a button to update, others require you to manually download and install the firmware on your router over the network. Our advice is to refer to the official router firmware update instructions on your manufacturer’s official support website. If you have already updated the firmware on your router and the WI-FI connection issue still occurs, move down to the next method below.
Fix 7. Enable Xbox Live ports
Let’s see if your NAT type is responsible for the issue. It’s likely that some ports required to maintain the connection with the Xbox Live server is having trouble being forwarded by your router. In this case, you should be able to fix the issue by manually forwarding these ports. Note: If you didn’t have this issue earlier, your ISP probably updated your modem or router (much like a console system update) and closed the necessary ports for the Xbox Live connection. On the Internet, ports are virtual conduits that enable communication and information transfer between devices and computers. Making your gaming console or PC more available to other gaming consoles or PCs on the Internet is a frequent gaming practice. If this scenario is applicable, there’s a big chance your network is behind a cone NAT, and the Xbox Live ports are unreachable or have a delay that exceeds the accepted parameters. To fix this, you need to configure all the ports used by Xbox Live so they’re all forwarded: Note: You can do this yourself or contact your ISP and ask support to do it for you. If you want to go with the manual router, follow the instructions below to manually forward the ports used by Xbox Live from your router settings: If the problem is still not fixed, move down to the next method below.
Fix 8. Use an Alternate port
If you’ve come this far without a viable fix, you take the time to configure an alternate port from the advanced network settings of your Xbox console. Note: Using an alternate port is usually effective on home networks where UPnP (Universal Plug and Play) is not available or problematic. You should also use an alternate multiplayer port on home setups where multile Xbox consoles are present. This option will be preffered even if port forwarding is not so it’s a great alternative to the method above. You can enforce an alternate port by accessing the Settings menu on your console, then going to Advance Network Settings and selecting an alternate port from the list. Here’s a quick guide on how to do this: If the same problem is still occuring, move down to the next method below.
Fix 9. Disable Protected Management Frames in Router (PMF)
Turn off PMF (Protected Management Frames) if your router supports them and has them activated. Not just the Xbox line of devices are affected by this, but many other gadgets also experience lag spikes, subpar wifi performance, and sporadic disconnections. Many modern Wi-Fi 6 routers either force this on by default or by design, don’t offer an option to turn it off, and don’t display it in a web GUI. Note: The security feature known as Protected Management Frames (PMF) guards against the interception and modification of unicast and multicast management frames for malicious reasons. If PMF can be disabled frpom your router settings, go ahead and turn it off and see if the stability of your Wi-Fi connection on Xbox improves: Important: The instruction below will be differnet depending on your router manufacturer. If you can’t find the options featured below, look for specific steps on disabling the PMF feature online. If the same problem is sgtill occuring, move down to the next method below.
Fix 10. Reset the Xbox console
Resetting your console to its factory settings is your last option if you’ve come this far without finding a workable solution. A hard reset is another name for this process. Before using this method, try all the other possible fixes listed above because doing so could result in the loss of all the data you’ve saved on your Xbox. Important: If you go through with this method, you must redownload any game that is currently installed on your console after completing this process. With this operation, save game files will also be deleted, so before continuing, upload them to the cloud (or put them on an external USB stick). Here’s what you need to do to reset the Xbox console:
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