The HBO Max issue is reported on nearly all supported platforms of the app like Android phones, iPhones, TVs, PCs, consoles, browsers, streaming devices, etc. There can be many factors that may result in the issue but the following are found to be the main ones:
Perform a Cold Restart of the System/Device
A temporary communication glitch of the device or networking equipment may cause the HBO Max issue under discussion as the app fails to load data packets from the HBO servers. In this case, performing a cold restart of the system/device and networking equipment may solve the HBO problem. But before moving on, make sure the device is not running out of space as it may cause the HBO issue at hand.
Update the HBO Max App to the Latest Build
If HBO Max is not updated to the latest build, then its incompatibility with the HBO servers may not let the app load the content from the servers and cause the ‘something went wrong’ issue. Here, a user may fix the HBO Max error by updating its app to the latest build. For elucidation, we will discuss the process of updating the Android version of the HBO Max app.
Force Stop the HBO Max App and Clear the Cache of the HBO Max
If the HBO Max app is failing to access the required contents from its cache or data (due to corruption of the app’s cache or data), then that may result in the something went wrong problem. In this context, force stopping the app or clearing its cache/data may resolve the HBO issue. For illustration, we will discuss the process for the Android version of HBO Max.
Change the DNS Settings of the Device/System
HBO Max may keep showing the error message if the network’s DNS is failing to translate the web addresses of HBO in a timely fashion, causing a communication failure between the HBO Max app and its servers. Here, changing the DNS settings of the device or system may clear the issue. For elucidation, we will go through the process of editing the DNS Settings of a Samsung TV.
Disable the System or Network Firewall
If the HBO Max app or HBO servers are failing to parse data packets between the both due to interference from the system or network firewall, then that may cause the HBO max issue at hand. In this context, disabling the system or network firewall may solve the HBO Max issue. For illustration, we will discuss the process of disabling ESET and Pi-Hole firewalls on a Windows PC. Warning: Advance at your own risk as disabling a system or network firewall can be risky at times and may expose the system, network, or data to threats.
Try Another Browser
This issue might also occur if the browser in use is not compatible with the website and is not letting the website load its essential components in the browser window. In this case, trying another browser may clear the HBO Max problem.
Try Another Network or Use a VPN
If the network in use is losing essential data packets when passing traffic between the device and HBO servers, then that may cause the issue under discussion. Here, trying another network or using a VPN may solve the problem. Before proceeding, make sure to disable the router’s VPN (if applicable).
Reinstall the HBO Max App
A user may encounter an “oops something went wrong” screen on the HBO Max app if the app’s installation is corrupt as the app may fail to load the modules essential for its operation. In this scenario, reinstalling the HBO Max app may clear the problem. For elucidation, we will go through the process of reinstalling the Android version of the HBO Max app.
Create a New User
A user may encounter this error message when using HBO Max if his user profile on the device or system is corrupt as HBO Max may fail to access the device/system resources essential for its operation. Here, creating a new user on the device or system may solve the problem. For elucidation, we will go through the process of creating a new user account on a Windows PC. If that fails, then a user may contact HBO support to resolve the HBO Max issue.
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