To fix this issue, we’ll have to disable DXVA, which crashes while trying to use the GPU to accelerate decoding H264 video. A second solution to this is to update the devices BIOS firmware, which varies between devices. Continue reading the article to see how to prevent the Windows Experience Index from freezing.
Method 1: Disable DXVA
DirectX Video Acceleration (DXVA) is a Microsoft API for Windows that allows video decoding to be hardware accelerated. If we disable DXVA, we should be able to get WEI to run flawlessly. Here’s how it’s done.
Method 2: Update Graphics Drivers
Apparently, a user fix this after updating their graphics driver. You should certainly try doing this too. You can also visit your PC’s support website and get the specific drivers from there. You can do this by typing “your PC model + drivers” (eg. Acer E71 drivers) in Google.
Method 3: Updating BIOS
Finally, this may be an issue arising from your graphics hardware and can only be fixed after a BIOS upgrade.
BEST GUIDE: Find Out Windows Experience Index in Windows 10Get Windows Experience Index (WEI) Score in Windows 10Fix: Blue Screen due to APC Index MismatchHow to Fix Git Error: You need to resolve your current index first
