Fortunately, this is a fairly known problem, and there is a solution for it. Try the methods below, and see if any one of them will help you.
Method 1: Restart your computer
The situation you’re in might mean that when Windows booted, it skipped loading the driver for some reason. Restarting your computer will give Windows another chance to load the driver, and may very well solve the problem. However, if it doesn’t, move on to the other method below.
Method 2: Check if your webcam is on
Many laptops, due to the need for additional functionality on the keyboard, but no room for separate keys, come with an FN key, which activates additional functions when you press some of the keys. One of these additional functions might be the webcam. You might’ve, purposely, or by mistake, disabled the webcam, and it will not open, no matter what you do. The solution for this is to re-enable the webcam using the key. You will find the key in the top row, among the Function keys. Look for a key that either says something like “cam”, or has an icon that resembles a camera. Simultaneously press the FN key, and the key that you found. Hold the key until you see that the LED besides your camera turns on. This should let you know that the camera is on. If there is no webcam LED, hold it for around two seconds. Your webcam should be working now.
Method 3: Add Imaging Devices Manually
Method 4: Use the Windows Troubleshooter (Windows 10)
The Windows Troubleshooter is pretty useful in situations like this. You can use it to solve quite a lot of problems, and in the last few versions of Windows, it works great. Follow the steps below to fix the problems you might be having with your imaging devices.
- Press the Start button on your keyboard, and type in Troubleshoot. 2. From the menu, choose Hardware and Devices. This is the option that scans your computer for connected devices (such as your webcam), and potentially fixes any problems you might be having with them. 3. Press Run the troubleshooter. Wait for it to finish, and take a look at the result – it will tell you whether it has fixed your issue or not. Important Note: Press “Fn” + “F6” and check if that solves this issue for your MSI Laptop. This has reportedly fixed the issue for a lot of MSI Laptop Users.
How to Fix “Unknown Devices” showing up in Device ManagerWindows 10X To Run On Single-Screen Devices Also Confirms Microsoft As OS Usage…Fix: Missing ‘sound, video and game controllers’ in Device ManagerResolve HID Compliant Touch Screen Missing from Device Manager
